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Customer Success Specialist

Full Time 1400.00 - 1800.00 USD Type: Monthly

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Hi there!

We’re Pikkii, an exciting and ambitious award-winning gift and games brand.

We invent and design brilliantly creative products that are sold in stores throughout the world.

With a passion for innovation, great design and sustainability, we’re on a mission to become one of the leading gift and game companies on the planet.

Now, we're on the lookout for a Customer Success Specialist. You'll be the go-to person, making sure our customers are delighted and everything runs smoothly for them. It's a mix of sales support, client coordination, and even a bit of phone work.

If you're sharp, switched on, and ready to dive into this role – we'd love to hear from you!

At Pikkii, you won’t just be a cog in a machine like at so many companies.

You’ll be a key player in growing the business and learning lot to develop both yourself and your career.

We’re seeking someone who loves dealing with people - someone who’s super organised, dynamic, motivated and willing to learn and develop, who can use their own initiative, come up with solutions to problems, and who is always looking to improve things.

This is a really varied role where you’ll be getting involved in a wide range of tasks, but always with a core focus on delighting customers, both new and existing, by providing an incredible customer experience that makes them return again and again.

Your job is to make our customers LOVE us!

You’ll also have the opportunity to flex your creative muscle, working with the whole team to come up with and influence ideas for great new products which you'll see go from initial idea to product on the shelf.

You will be professional and have confidence in communicating with potential clients, building relationships, managing projects and problem-solving.

You’ll be ambitious and looking to grow in the role, building towards more senior positions in the business in time as the company grows.

More specifically, in this role, you will:

🌟 Delight customers and clients at every touch point to ensure customer retention and foster long-term relationships.

🚀 Implement creative strategies to attract new customers and convert prospects into active clients.

📦 Secure and manage orders for both new and existing accounts.

💼 Provide exceptional service across all Pikkii sales channels.

🔧 Ensure efficient processing and delivery of orders.

📊 Develop and manage the Customer Relationship Management (CRM) system.

🛒 Update and maintain sales channels with relevant product information.

📦 Communicate with warehouses and manage stock in various locations.

🎁 Organise product samples for key customers.

🤖 Utilise systems and technology, including AI, to streamline and automate processes.

🎨 Create innovative marketing campaigns to acquire new accounts.

📱 Manage social media posting activities.

🎤 Conduct presentations of company products and services to current and potential clients.

💬 Prepare detailed quotations for key accounts.

🎪 Support customer-facing events, trade shows, and exhibitions (both UK and international).

💰 Process customer orders and handle invoicing, credits, and payments.

📝 Gather customer insights and feedback to enhance service, delivery, and new product development.

🔍 Conduct quality checks on product and service delivery.

📊 Perform market research and surveys to inform business strategies.

📈 Prepare and present weekly sales reports for analysis.

🔧 Do other tasks as required

Working Hours ⏰: We're based in London, so regular working hours are 9:30 AM - 6 PM UK time, but we're happy to flex these hours if needed.

To excel in this role, you need to have:

✅ Experience in customer service

✅ Excellent verbal and written communication skills

✅ Tech savviness - you need to be able to pick up new software quickly

✅ Passion for creating systems and processes to make tasks more efficient, for example using software / tech / AI to automate things

✅ Proficiency in Google Sheets (or Excel)

✅ Familiarity with Google Suite tools like Gmail, Drive, and Calendar

✅ Some international travel may occasionally be required (tradeshows, head office) - a full valid passport is essential

Brownie points for:

✅ Sales experience

✅ Experience working with a CRM

✅ Experience with sales channels including Shopify, Amazon, etc.

You are a perfect match for this role if you:

  • Love connecting with people and enjoy every interaction.
  • Keep the vibes positive, leaving no room for negativity.
  • Is someone people can rely on, always honest and dependable.
  • Take charge when needed, figuring things out with your own ingenuity.
  • Keep things neat and organised, never missing a detail.
  • Manage your time like a pro.
  • Bring passion and a "let's do this" attitude to your work.
  • Stay hungry for success, motivated, and focused.
  • Roll with the punches, ready to adapt and grow along with us.

What’s in it for you?

  • 💰 $1400 - $1800 per month*
  • 🌴 Full-time & fully remote - work remotely from anywhere you prefer!
  • 🌟 Opportunities for growth
  • 🌴 PTO: 20 days per year

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Pikkii to help them find their new team member.

The hiring process for this position will include the following steps:

  1. Completing the application form on JobRack.
  2. Recording a short video introduction of yourself.
  3. If shortlisted, completing test tasks.
  4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of Pikkii’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Pikkii, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: jasmina@jobrack.eu

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add jasmina@jobrack.eu to your email address book. Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq

Apply Now

Pikkii.

Hi there!

We’re Pikkii, an exciting and ambitious award-winning gift and games brand.

We invent and design brilliantly creative product...

View company profile

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