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Customer Success Manager [CLOSED]

Full Time 2500.00 - 3500.00 USD Type: Monthly

Click here to watch the video from Remi, the co-founder of SalesRook:

SalesRook has a mission to elevate the quality, ease, and speed of communication for life’s biggest transactions. And they believe instant messaging society is the key to making it happen.

Having personally been through the process of buying and selling a house, a car, finding a job, recruiting, booking a holiday, organising many parties, and much more. They know how long, time-consuming, and painful these tasks are.

Wouldn’t it be great if they were less of a faff to get done?!

Well they can be, simply by shifting the primary form of communication to instant messaging channels like WhatsApp - a platform that boasts a 98% message open rate combined with a response time that’s 25 times faster than email.

SalesRook aims to help businesses catch up and use instant messaging legitimately and effectively. It’s a sales enablement and automation platform.

As a young, ambitious and fully remote company, SalesRook has team members scattered around the globe. They are all striving for rapid growth and are looking for people who want to share their passion for the mission.

SalesRook was founded by friends and that personal bond extends to everyone in the company. They have a flexible approach to work, balancing the freedom to work where they are most effective with the value of coming together and working on specific initiatives face-to-face.

As a rapidly growing business, SalesRook is growing its team by onboarding a new Customer Success Manager. You will play a fundamental role in the success of SalesRook and you will genuinely help shape the future of the company. This is a fantastic opportunity for an experienced and enthusiastic operator looking for huge professional growth opportunities and that wants to work with an amazing team.

More specifically, within this role, you will;

  • Be responsible for keeping customers happy, helping scale the business by maximising the revenue generated from them
  • Manage re-subscription conversations with existing customers
  • Establish long-lasting customer relationships with key decision-makers
  • Coordinate a team of frontline and technical staff to solve support tickets
  • Coordinate the supply of first-class onboarding experiences for customers
  • Consult, create, propose, document effective strategies to grow customer accounts
  • Establish and host a Customer Advisory Board (CAB), coaching them on challenges, receiving suggestions from customers whilst suggesting effective strategies and solutions (F2F video meetings, phone conversations, written comms, managing incoming queries)
  • Deliver regular reports on performance and engagement
  • Ensure successful free trial conversions
  • Coordinate with contractors for delivery of, marketing funnel development / maintenance, content creation (video, copy, image sourcing), PPC advertising management to ensure it meets customer expectations
  • Manage and report on subcontracted software licence agreements for each customer, and billing relationships with licensors to improve cost efficiency
  • Report to Remi, one of the Co-Founders, and interact with the entire team

An onboarding process will be organised for you once you join SalesRook and you will be supported as much as possible. You will have a chance to learn more about the business model, shadow other team members and attend meetings, as well as get to know the customers and understand the overall strategies.

SalesRook is looking for a self-starter who already has solid experience in customer-facing roles; therefore, we are looking for someone who isn't afraid to take over responsibilities and make important decisions.

In order to excel in this role, you need to have:

In order to excel in this role, you need to have:

  • Relevant applicable experience in Customer Service or Account Management in a Software as a Service (SaaS) related business
  • Near perfect written and spoken English
  • Experience working with SaaS platforms, CRMs, and instant messaging platforms (e.g. WhatsApp)
  • Commercial experience and success in a customer-facing role
  • Excellent account management skills and proven track record of success
  • Awesome skills with spreadsheets, slide decks, and the ability to analyse and interpret data - you are great with Excel, PowerPoint & Word
  • Ability to build rapport with customers and hold commercial conversations with them
  • High attention to detail - be sure to mention ‘conscientiousness’ in your application form.

Brownie points for:

  • Eagerness to dip your toes into other parts of the business, potentially helping out with operations, finance, sales & marketing. Any experience in these areas would be a huge bonus
  • Experience with Asana, ActiveCampaign, Facebook Business Manager, Landing Page Software, HubSpot, G-Suite and/or Slack

What’s in it for you?

  • Monthly salary of $2500 - $3500* per month depending on your experience
  • Full-time & fully remote employment
  • Flexible working hours, ideally, with you adapting to the UK & US clients’ availability, as well as internal meetings
  • Flexible approach to work & freedom to work where you are at your most effective
  • A dynamic & exciting role with tons of opportunities for you to get involved in different parts of the business
  • Permanent contract & long-term professional opportunity
  • 25 days of paid holidays per annum
  • Salary increase and stock option opportunities based on your performance and contribution to SalesRook

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. SalesRook has specifically requested that you do not contact them directly. If you have any questions please contact us using support@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq


Over the past 10 years we’ve seen a monumental shift in how humans communicate with each other. The most used messaging app in the world is WhatsA...

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