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Emercury is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities with the goal of achieving negative net churn.
We’re a company that helps marketers communicate through email at every stage of the customer lifecycle at the right time. We’re a team united by our shared values of Availability to the team and customers, Respect each other, clients and vendors, Thirst for Learning, Innovation, Positivity in thoughts and actions, and Having Fun, we work hard so we can play hard.
Emercury started in 2006 with 1 employee and we have grown to a team of 21. We are still a small team and we are family, which means we look out for each other. Our customers are mostly affiliate marketers looking to convert leads into customers via email marketing offers and we help them with delivery of their email messages. We do this in a 3 prong approach. Our system scans their emails and pulls out anything that would be considered not good to mail, then we scan their content to make sure their content has the best success for delivery, then lastly our human approach is our delivery analysts will monitor campaigns and delivery and provide strategies on ramping up volume or increasing engagement with their leads.
This role at Emercury will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.
If you’re a person who is driven by customer happiness and success, then this role is made for you.
You’re good at:
What you’ll do
As Customer Success Manager, you’ll be responsible for:
What you’ll need
The following experience is relevant to us:
Why join us
Working at Emercury can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: working remotely, professional development, flexibility with schedule, paid vacation and holidays, independent working environment.
Emercury is an innovative company looking to change the email industry and we believe we can do it. We are a rapidly growing company that provides...View company profile