Customer Service Representatives - Helpdesk Tickets, Live Chat, Minimal Phone [CLOSED]

We are a small business primarily engaged in selling products via ecommerce. We are seeking to hire a customer service representative. This position can grow into long term, stable, employment.

The job entails a variety of tasks and we're looking for an amazing, experienced person with a lot of resourcefulness. You will be responsible for:

• Communicating with customers via live chat, email and limited telephone contact
• Adding products to the website, processing orders and following up with customers and vendors when there are issues
• Monitoring social media comments and messages for customer service issues, responding proactively
• Managing customer returns and refunds processing
• Pinning products to pinterest and other limited social media posting
• Communicating with other employees for custom orders from customers

You must be a problem solver, a strategic thinker, incredibly resourceful and capable of research to handle this position. For example, if we use a term you don't understand are you going to look it up in Google or ask us what it means? If you've done really great work in a previous job, let us know in the comments below.

We are looking for someone with the following experience:

Requirements:

• Microsoft Excel
• Google Spreadsheets
• Independent learner
• Customer Service or Support Background
• Excellent written and verbal communication skills
• Attention to detail
• Problem solver
• Will need to work a minimum of 2 hours during the workday in the USA.

Bonus Skills:

• Basecamp
• Helpdesk Software (we use Kayako)
• Telephone skills

You can work from home, with a flexible schedule