« Go back to job listings

Customer Service Representatives - Helpdesk Tickets, Live Chat, Minimal Phone [CLOSED]

Project Basis 5.00 USD Type: Hourly

We are a small business primarily engaged in selling products via ecommerce. We are seeking to hire a customer service representative. This position can grow into long term, stable, employment.

The job entails a variety of tasks and we're looking for an amazing, experienced person with a lot of resourcefulness. You will be responsible for:

  • Communicating with customers via live chat, email and limited telephone contact
  • Adding products to the website, processing orders and following up with customers and vendors when there are issues
  • Monitoring social media comments and messages for customer service issues, responding proactively
  • Managing customer returns and refunds processing
  • Pinning products to pinterest and other limited social media posting
  • Communicating with other employees for custom orders from customers

You must be a problem solver, a strategic thinker, incredibly resourceful and capable of research to handle this position. For example, if we use a term you don't understand are you going to look it up in Google or ask us what it means? If you've done really great work in a previous job, let us know in the comments below.

We are looking for someone with the following experience:


  • Microsoft Excel
  • Google Spreadsheets
  • Independent learner
  • Customer Service or Support Background
  • Excellent written and verbal communication skills
  • Attention to detail
  • Problem solver
  • Will need to work a minimum of 2 hours during the workday in the USA.

Bonus Skills:

  • Basecamp
  • Helpdesk Software (we use Kayako)
  • Telephone skills

You can work from home, with a flexible schedule

Clever Girl Brands

We are a small business primarily engaged in ecommerce, operating multiple websties. We're located in American Canyon, California, USA and have bee...

View company profile

Similar Jobs

Video Editor for Course Tutorials & YouTube Videos


To facilitate further growth, we are looking for an experienced video editor to join the team. This is an exciting opportunity to join one of the most...


Junior Bookkeeper at Insight Matters

Insight Matters

About the role:We are looking for an all-round junior bookkeeper to help us provide our clients with solid financial information about their business....


Content Manager/Chief Editor

Miss Tourist

WE ARE LOOKING FOR A CONTENT MANAGER/CHIEF EDITOR (FULL-TIME)We are a fast-growing travel site (Miss Tourist) who helps an average of 300,000 traveler...