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Customer Service Representatives - Helpdesk Tickets, Live Chat, Minimal Phone [CLOSED]

Project Basis

Salary: 5.00 USD
Salary Type: Hourly

We are a small business primarily engaged in selling products via ecommerce. We are seeking to hire a customer service representative. This position can grow into long term, stable, employment.

The job entails a variety of tasks and we're looking for an amazing, experienced person with a lot of resourcefulness. You will be responsible for:

  • Communicating with customers via live chat, email and limited telephone contact
  • Adding products to the website, processing orders and following up with customers and vendors when there are issues
  • Monitoring social media comments and messages for customer service issues, responding proactively
  • Managing customer returns and refunds processing
  • Pinning products to pinterest and other limited social media posting
  • Communicating with other employees for custom orders from customers


You must be a problem solver, a strategic thinker, incredibly resourceful and capable of research to handle this position. For example, if we use a term you don't understand are you going to look it up in Google or ask us what it means? If you've done really great work in a previous job, let us know in the comments below. 

We are looking for someone with the following experience: 

Requirements:

  • Microsoft Excel
  • Google Spreadsheets
  • Independent learner
  • Customer Service or Support Background
  • Excellent written and verbal communication skills
  • Attention to detail
  • Problem solver
  • Will need to work a minimum of 2 hours during the workday in the USA.

Bonus Skills:

  • Basecamp
  • Helpdesk Software (we use Kayako)
  • Telephone skills

You can work from home, with a flexible schedule 

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