Customer Service Representative (Adult E-com) [CLOSED]

About the company

Hey there! We’re Oxy—a small, laid-back team creating something unique in the niche BDSM e-commerce world. Since kicking off in 2016, we’ve built a loyal customer base and a solid $2 million in yearly revenue. We specialize in designing and selling BDSM sex toys for an enthusiastic audience. Most of our customers (about 80%) are from the U.S., with the rest coming from the European Union and beyond.

Who We Are:
Think of us as a small startup rather than a big corporate machine. We’re a team of 4 young, down-to-earth individuals, spread across the globe, who juggle roles in customer service, marketing, design, social media, logistics, and operations.

Just to clear the air: we’re not corporate drones or hardcore BDSM fanatics (promise!). We’re regular people who value chill vibes, collaboration, and keeping things fun while we get stuff done.

What We Do:

At Oxy, it’s about way more than just selling sex toys. We’re all about personalization, connecting with our customers, and making every interaction count. 

Why Join Us?

Joining Oxy means stepping into a startup adventure where your voice matters. No stiff hierarchies or rigid structures here—it’s all about figuring things out together, growing as a team, and celebrating the wins (big or small).

If you’re looking for a role that’s flexible and collaborative with a down-to-earth crew, we’d love to chat!

Does this sound like your vibe? Let’s talk!

About the role

We’re on the lookout for a friendly and proactive Customer Service Representative to join our team. If you’re someone who loves connecting with people, solving problems, and working in a laid-back, supportive environment, we might just be your perfect match!

What You’ll Be Doing

Your main focus will be helping our customers via email and making their experience with us as smooth as possible. Here’s what the role looks like:

📅 Teamwork – Work with our small (but awesome) team to answer customer questions and sort out any issues quickly.
📧 Problem-Solving – Spot ways we can improve how we handle inquiries and help make the process even better.
🤝 Customer Care – Listen to customers, understand their needs, and come up with solutions that work for them while keeping things aligned with our policies.
📝 Collaboration – Keep communication flowing with your teammates to create a top-notch experience for our customers.

Future Growth Opportunities

We’re all about growing together, so there’s plenty of room to expand your role, like:

• Chatting with suppliers to keep orders running smoothly.
• Keeping order tracking info up-to-date and customers in the loop.
• Sharing fun updates and reviews on Twitter and other social platforms.
• Helping us improve our presence on different review platforms such as Trustpilot

About you

No Frills, Just Great Service

Are you a proactive, “let’s get this done” kind of person? Do you vibe with small, dynamic teams ? If that sounds like your jam, we’d love to hear from you!

What We’re Looking For:

It’d be awesome if you have:

✅ 1–3 years of e-commerce customer service experience—you’ve been there, done that, and can handle customer inquiries like a pro.

✅ Good English skills—clear, friendly, and professional communication is key. (P.S. We use Grammarly too!)

✅ Tech savviness—you’re comfortable with Slack, GSuite, Google Docs, and Google Sheets.

✅ Shopify knowledge—not a dealbreaker if you don’t, but it’s definitely a bonus.

Extra Brownie Points for:

✅ Being an excellent communicator—you get your point across in a way that makes people feel heard.

✅ Showing empathy—connecting with customers and understanding their needs comes naturally to you.

✅ Having a positive attitude

✅ Being reliable and self-motivated—you don’t need someone looking over your shoulder to do great work.

✅ A collaborative spirit—teamwork makes the dream work, after all!

Even Cooler If You’re:

✅ Calm under pressure (seriously, you’re like a zen master 😉).

✅ Creative and know your way around Canva for basic tasks.

If this sounds like a good fit, we’d love to hear from you!

What's in it for you?

💰Enjoy a monthly salary between 1200 - 1500$  for this full-time job.*

🌍 Global Work Flexibility: Work remotely from anywhere in the world.

🎉 Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals.

🌴 20 days of paid time off 

💸 Staff discount

Full-Time Employment: This role is full-time

Team Meetings: The weekly/monthly meetings are an excellent opportunity to connect, align, and plan for the week ahead.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We are open to providing multiple ways of payment.

How to apply?

This job opening seeks the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.