Customer Account Manager [CLOSED]

nextsales is a leading Sales Development as a Service company with a passion for generating high-quality sales meetings for a wide range of organisations. nextsales’ unique business model provides a full-scale, multi-channel Sales Development Department to its clients, all for a fraction of the cost of hiring a single Sales Development Representative in-house.

Leveraging specialised talent, economies of scale and continuous analytics over a large volume of outreach, nextsales feeds its clients’ Sales pipeline with unmatched results and cost-efficiency.

Right now, nextsales is looking for its next team member – a Customer Account Manager who will ensure high customer satisfaction and retention through effective communication, strategic problem-solving, and prompt, professional management of customer requests.

As the next Customer Account Manager, you will play a key role in the company by ensuring the retention and expansion of the customers managed, which will promote the company's growth and accomplishment of the strategic plans. In turn, the role comes with a huge scope for professional growth, and you will work in a friendly and supportive work environment.

The core areas of your role will involve:

✅Client relationship and satisfaction

✅Outreach strategy

✅Project management

More specifically, within this role, you will:

• Manage accounts of up to 20 customers and act as their primary point of contact at nextsales
• Maintain high customer satisfaction and account retention through effective communication, strategic problem-solving, and prompt, professional management of customer requests
• Consistently analyse account results data to prepare and present reporting on customer meetings
• Continuously evaluate outreach strategy (playbook) and collaborate with customers internally to optimise performance
• Collaborate with customers to set appropriate sales meeting targets
• Act as the primary point of contact to resolve customer issues
• Identify ways to grow customer accounts
• Maintain accurate records in nextsales systems of meetings, decisions, and next actions
• Work and interact with the Sales Operations Managers, the SDR Managers, and the SDRs

As you join the company, an intensive one-month training program will be organised for you as a part of the onboarding. You will learn more about the role and the responsibilities it comes with, and you will be supported by the whole team as needed in the period following your onboarding.

nextsales is looking for an honest, humble, and accountable professional with experience in client-facing roles. More specifically, in order to excel in this role, you need to have:

• 5+ years of experience in managing a portfolio of customers, developing and driving strategies to maximise retention
• Account management experience or experience in customer-facing roles, and project management experience
• Experience with CRM tools, e.g. Salesforce, HubSpot
• Experience with project management tools and sales enablement software
• Proficiency in G-Suite and Microsoft Office tools
• Professional approach to work and entrepreneurial mindset
• Strong integrity and negotiation skills
• Excellent analytical skills
• Excellent communication skills and the ability to build rapport with the clients

Brownie points for:

• Work experience in sales and marketing, sales management, and/or cold outreach
• A university degree in Business Management, Sales, or related field
• Experience with Apollo and LinkedIn Premium

What’s in it for you?

• Monthly salary starting at $1800* or higher depending on the experience
• Fully remote and full-time employment
• Working hours with overlap with company hours (8 AM - 4 PM EST, Monday to Friday)
• Opportunity to be a part of a vibrant and highly motivated team
• Working environment that always hears your voice / open and free communication
• Opportunity to learn and grow your own skills and competencies
• 3 weeks of paid time off per year

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This position will be closed as soon as we find the perfect match. So, make sure to read the description carefully and take your time to submit a high-quality application that stands out.

If you apply, JobRack will respond promptly and keep you updated throughout the process.

As part of the hiring process, please then expect the process to include:

1 - Filling in the application form once you click “Apply”

2 - Being invited to record a short video to introduce yourself

3 - Completing test tasks, if short-listed

4 - Attending video interviews where you will have the opportunity to talk more about your previous experience and the new role

Applications are only accepted through JobRack. nextsales has specifically requested that you do not contact them directly. If you have any questions please contact us using dwy@jobrack.eu

To make sure you receive updates on your application please add recruitment@jobrack.eu to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq