Amazon Account Manager [CLOSED]

About the company

InnoVentures is a leading e-commerce company headquartered in the United States. Established six years ago, the company has rapidly grown to become a prominent player in the online retail industry, specializing in Amazon and Walmart. With a passion for innovation and an unwavering commitment to delivering exceptional customer experiences, InnoVentures has become a trusted partner for thousands of online shoppers.

InnoVentures was founded by a team of seasoned entrepreneurs who saw the immense potential in the e-commerce space. Driven by a vision to create a business that leverages cutting-edge technology and business strategies, the founders set out to build a company that would transform the online retail landscape. Drawing on their deep expertise in technology, marketing, and logistics, they established InnoVentures with a mission to deliver the highest quality products and services to customers across the country.

Over the past six years, InnoVentures has established itself as a leader in the e-commerce industry, with a reputation for providing exceptional customer service, high-quality products, and innovative solutions. With a focus on Amazon and Walmart, the company has built a loyal customer base that continues to grow year after year. Leveraging advanced technology and data-driven insights, InnoVentures is able to deliver an unparalleled shopping experience to customers, with fast, reliable shipping and a wide selection of products to choose from.

Today, InnoVentures is a dynamic and innovative e-commerce company that is transforming the way people shop online. With a commitment to excellence and a passion for innovation, the company is poised for continued growth and success in the years to come.

About the role

Join our team at InnoVentures, a USA based E-Commerce company specializing in the platforms of Amazon and Walmart. We are seeking an experienced Account Manager to oversee our business metric performance and data systems, to help us drive sound organizational decisions and achieve strategic goals.

Accountabilities

• Establishment of key metrics targets (sales, ranking, reviews, market) and corrective action plan implementation for any missed or off track
• Decision making for any necessary listing changes including price modification, implementation of coupons, deals (lightning/7-day), coordination of re-ranking and listing content modification with appropriate departments.
• Ensure timely data scraping and updating of account trackers for data analysis.
• Ensure ongoing business performance results and analysis are presented to management to drive sound decisions
• Ensure that outliers, irregular data patterns are spotted communicated to relevant departments for immediate solution and metric improvement
• Ensure that data analytics tool is updated to efficiently gather useful information.
• Ensure account performance metrics are met in Walmart, Shopify or Amazon seller central.

Key Responsibilities:

Business Metric Setting/Monitoring and Action Setting

• Metric target setting and monitoring including data scraping, data reporting, aggregation, processing, interpretation, analysis, and corrective action implementation for any account improvement for the following categories:
• Sales (Revenue, profit, CTR, CVR, units, etc)
• Product reviews (ratings and reviews)
• Ranking
• Market (competitors and demand)

Account and Listing Monitoring and Action Setting

• Account health monitoring including customer service performance, Policy compliance, performance notification, voice of customer, customer returns and seller feedback. Process data from these metrics, interpret, analyze, and coordinate with relevant department for possible improvement.
• Listing monitoring for any detection of changes (potential competitor attack, ASIN suppression, etc) and appropriate immediate solution implementation including Seller Support communication and drafting of appeals if necessary
• Optimization of FBA fees and detection of any changes.
• Submission of re-measurement calculation as necessary

Product Improvement Coordination

• Liaise with Customer Support team for Negative review monitoring, process customer sentiments, interpret, analyze, and coordinate with product improvement team for any required change point to address voice of customer.

Order Fulfillment

• Responsible in fulfilling orders from Amazon, Shopify and Walmart seller central including, but not limited to, checking of outstanding orders and stocks, acknowledgment or order cancellation, processing fulfillment order and updating order and shipping status at common monitoring system.

About you

Skills:

• Strong data analysis skills and experience with data scraping, reporting, aggregation, processing, and interpretation
• Experience with account monitoring and optimization in Walmart, Shopify, or Amazon seller central
• Proficiency in using data analytics tools to gather useful information and drive sound decisions
• Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Strong written and verbal communication skills, with the ability to present complex data and analysis to management

Experience:

• Proven experience in eCommerce account management and optimization, with a track record of achieving sales targets and improving account metrics
• Experience in listing optimization, including price modification, implementation of coupons and deals, and coordination of re-ranking and content modification
• Experience with FBA fees optimization and order fulfillment from Amazon, Shopify, or Walmart seller central
• Familiarity with customer service performance monitoring, policy compliance, and seller feedback management

Attributes:

• Detail-oriented with a strong attention to accuracy and completeness of data
• Results-driven with a focus on achieving business metrics and improving account performance
• Proactive and self-motivated, with the ability to work independently and take initiative to identify and solve problems
• Collaborative and team-oriented, with the ability to coordinate with other departments and stakeholders to achieve common goals

Job Details:

• This is a full-time position requiring 40 hours per week
• The position is in the Eastern Standard Time (EST) time zone

What's in it for you?

• Competitive salary range of $1200 to $2000 USD depending on level of experience

 • Opportunities for career growth and advancement within the company 

• Comprehensive benefits package including health, dental, and vision insurance 

• Paid time off and flexible scheduling options 

• Collaborative and supportive team environment 

• Access to ongoing training and professional development opportunities

 • Chance to work on exciting projects and be part of a dynamic and innovative company culture 

• Opportunity to work with a diverse and inclusive team of professionals 

How to apply?

In order to be considered for this position  click the Apply button, add your resume and complete the  questionnaire.