Account Manager [CLOSED]

Do you want to join a company that is changing the world?

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Manager also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with Sales team to improve the entire customer experience. 

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.   

Note: Only full-time applicants will be accepted as the role is not applicable for freelancers & third-party agents 

Working hours: 9am - 5pm London time [Weekdays only]

JOB ROLE:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales targets
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

PERSON SPECIFICATION:

• Proven work experience as an Account Manager,  Sales Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Essential Skills:

- Skilled in project management

- Familiarity with Zoho CRM platform

- Outstanding English communication skills

- Entrepreneurial skills

- Natural skill for building business relationships

What do you get?

• 28 days annual leave
• Unique personal and professional development opportunities that will set you apart from your peers including:
  • Career Coaching Programme
  • External one to one mentors who work within your role and area of interest
  • World-class training from the best in the business
  • A supportive, inclusive culture underpinned by our values and Ubuntu philosophy (meaning ‘I am because we are’)
  • Access to all Generation Success events, led by senior leaders and industry professionals

About Generation Success: 

At Generation Success, we are first and foremost an international team on a mission to create a world where your career is not determined by your birth. 

Our company ethos is Ubuntu which means "I am who I am because of who we all are". Meaning that we work collaboratively, we learn, we make mistakes and we win together on our journey to achieve our organisational mission. Our team is spread out across the UK, EU, Asia and Africa. Everyone is treated equally and is expected to own their role and add value where possible. 

If you are looking to join a growing company with long term prospects and growth potential, then apply today and be part of the GS family. 

What we do:

We deliver mentoring, workshops and recruitment services to young people from disadvantaged and minority backgrounds to enable them to get into their desired jobs / careers. Some of our stats

• Placing almost 150 young people in roles in 2021
• Supporting 10,000 people
• Creating over 2,500 mentoring relationships

Equal employer

Experience, a degree is not essential . What we look for is hunger, desire and adaptability. So if you feel that you are capable to empower our mission then we welcome your application