how to build an awesome remote customer support team

How to Build an Awesome Remote Customer Support Team

Building a great customer support team with remote workers takes time and effort.  This process is very different from working with on-site workers, and sometimes it is difficult to determine what to focus on. Here are some tips that can help. Implement the Right Software Remote teams are all about using the right tools, so for customer service, you need …

reasons why remote teams fail (and how to avoid them)

5 Reasons Remote Teams Fail (And How to Avoid Them)

Although remote work brings many benefits, there are also a few drawbacks that can cause remote teams to fail. Maintaining good communication and collaboration is not always easy with remote workers. And it is your job to ensure that things go smoothly. Here are some common mistakes that can cause a remote team to fail, and some ways to avoid …

how to secure company data when you have remote employees

How to Secure Company Data When You Have Remote Employees

One of the most important things to consider when running a remote team is how to secure sensitive company data. If you want to protect the reputation of your company, your company needs to protect the privacy of your customers and employees. And having a remote team that works through different devices, apps, and platforms carries some additional risks. In …