A good e-commerce virtual assistant is an invaluable asset to a growing business.
If you have an e-commerce store, you are probably constantly busy updating product information, providing customer support, dealing with orders, shipping, and handling all other issues that demand your constant attention.
These tasks are important, but the main focus of the business owner should be on the expansion and growth of the company. You shouldn’t spend all your time taking care of the technical or administrative issues.
That’s why hiring an e-commerce virtual assistant is one of the key steps in growing your business and increasing your revenue.
What Does an E-Commerce Virtual Assistant Do?
Virtual assistants provide professional administrative, technical, or creative assistance to business owners.
If you hire an e-commerce VA to be in charge of the numerous daily tasks that take up your time, you will be able to spend more time yourself on growing the business and increasing your revenue.
For example, having an e-commerce business means that your website always needs to be running flawlessly. Ensuring a good experience for the online customers requires constant attention.
To help you really focus on other important tasks, your virtual assistant can be in charge of optimizing the website and managing all aspects of your online store.
They can correct mistakes and update all necessary information about the products, while also making sure that the content on the website is engaging and up to date.
Your virtual assistant can also manage your inventory and oversee the availability of products.
They can work with the suppliers and make sure you don’t have to worry about restocking your virtual shelves. A VA can also take care of orders and shipments and deal with any issues that may appear in the process.
Another very important aspect is customer support.
Your business can only grow if your customers are satisfied. That is why customer support is one of the most important aspects of running your online business. However, constantly providing customer support can be demanding and stressful.
Hiring an e-commerce virtual assistant can be invaluable in handling important but time-consuming tasks such as customer support. A VA will help you relieve some pressure and focus on what really matters whilst making sure all your customers get a great service.
What Kind of Assistant Should I Choose for My Business?
Before hiring a virtual assistant, you need to have a clear idea of their responsibilities.
Think about all your daily tasks and make a list of the ones that could be passed off to your virtual assistant. Keep in mind that hiring a VA is supposed to free up your schedule and make you more productive, so focus on the tasks which are time-consuming and exhausting.
Choosing an e-commerce virtual assistant also depends on the type of your business.
If your VA is familiar with your field of work, they will be able to do their job more efficiently. Your potential candidates can specialize in different fields, from Store Design & Development to Customer Service or Content Writing. However, it is important to find the one who will be the right fit for you.
Since your new employee will be doing many of your previous tasks, it is important to make sure to communicate all your demands and preferences.
Also, try to avoid micromanaging – keep in mind that they will probably do things a little differently.
That is not necessarily a bad thing – they may even handle some tasks better than you. You can also assign them tasks that you particularly don’t like doing, or those that require greater experience than you have. Try to keep an open mind and focus on what is best for business.
How Can I Hire a Good Virtual Assistant?
There are many different websites where you can find candidates suitable for e-commerce virtual assisting.
Prepare for interviews by going over your list of tasks to determine whether the candidate is really suitable for the position. It is best to immediately communicate your expectations.
If you want to be certain that the person is right for the job, it is always a good idea to offer a few paid test tasks to really see the candidate’s performance. You can get a full-time VA for as little as $800 per month.
If you really want to hire a great candidate for a lower cost, we recommend finding an Eastern European e-commerce virtual assistant. Eastern European VA’s are well educated, have a great work ethic, and are passionate about doing great work. They’re also great value starting from just $800 per month for full-time hours.
Here at JobRack we have many great e-commerce virtual assistants amongst thousands of the best remote workers in the world, ready and waiting to make the difference for your business. Click here to learn more.