If you are running a remote team, establishing metrics can motivate your workers while helping to track the overall success of the company.
In fact, your employees will feel like their daily tasks are a part of a larger objective, and this will improve their performance.
Here are 5 metrics you need to track if you want your remote team to be successful.
1. Time Tracking Metrics
If you want to maximize your teams’ productivity, you can consider implementing time tracking software.
This tool allows you to track hours spent on different tasks and projects and monitor your employees to see how they are spending their time.
Here at JobRack, we use Hubstaff.
This is one of the best time tracking tools which allows you to measure working hours, track activity, create timesheets, automate payments, and much more.
Tyler Nimmons, Creative Director & CEO of Front Runner Films says:
“Hubstaff is a great tool for businesses that operate remotely because it gives accountability to employees and streamlined tracking capabilities for the managers.”
However, using a time tracking software can be tricky. If implemented incorrectly, this type of tool can have negative effects on your business. Click here to find out more about how you can properly implement time tracking software.
2. 360 Degree Feedback
More and more companies are turning towards 360 degree feedback process.
Unlike the traditional feedback process, this system boosts morale, makes the workers feel validated, and takes into account different perspectives.
How does it work? Well, instead of just getting feedback from their superiors, each employee gets an evaluation of their performance from their colleagues, clients, and even themselves (via self-assessment).
If implemented correctly, this kind of system can be highly beneficial.
For a team working remotely, nothing can be more valuable than insight from their colleagues and clients. This can really help you improve the quality of your team.
If you want a simpler version, you can also use the 180 degree feedback. In this process, only the direct co-workers and superiors provide feedback. You can use it for those workers who don’t have a direct contact with the customers.
3. Satisfaction Ratings
Regardless of the type of your company, the top priority is to keep the clients satisfied.
Their feedback is extremely important.
If you want to see if your team is working effectively, you can ask your clients to fill and submit a short survey in which they will describe their experience.
You can also consider using the Net Promoter Score. The NPS system was first developed in 1993 by Fred Reichheld, and it measures client satisfaction by asking them the following question:
“How likely is it that you would recommend this service to a friend or colleague?”
The difference between the percentage of your promoters (those who grade you with a 9 or a 10) and your detractors (those who grade you by a 6 or lower) gives you an average net promoter score.
The resulting score can range from a low of -100 to a high of +100, and the statistical average is +32.
4. Learning & Development
As your company grows, your remote team needs to grow with it.
Personal development is partially dependant on the way you run your business, so make sure to offer education and training to your remote employees.
Keep track of how many hours of training your team has completed each month, and it will help you determine if the training is regular and effective.
Also, pay attention to your employees’ skills before and after training to really see if they have improved and check if they’re using their acquired knowledge to reach better results.
Your team should be working more effectively as time goes by.
You can also incorporate group calls and training sessions to make sure that your employees are sharing their knowledge and skills. This will improve their productivity and loyalty.
Velocity is one of the most useful metrics for remote teams. It is usually used for developers and it represents the average amount of work completed during a sprint.
However, velocity is important for every type of business since it can show you how quickly your team can finish tasks.
In this way, managers can predict how quickly the team can go through future projects.
As teams become closer and build relationships, their velocity evolves. If you track your velocity consistently, you can see whether the changes you implemented in the working process had positive outcomes.
Let’s say that you want your team to complete 10 tasks as soon as possible. If you already know that the team can complete 2 tasks per iteration (which can last one to four weeks, depending on your business), it means that they would need 5 iterations to complete the required work.
Tracking such information can be extremely useful for planning your future projects.
We hope these tips will help you improve your remote team’s performance.
However, try to be creative and sometimes change your metrics as your employees will feel more challenged and eager to reach new goals. It will make their job more dynamic and interesting.
Now that you know which metrics you need to track for your remote team, you can start hiring more remote employees.
We highly recommend Eastern European employees who are highly skilled and offer great value. Click here to find out more about the thousands of qualified workers we have here on Jobrack who are ready to make a change for your business.